Effective Date: 1 November 2023
Last Updated: 1 October 2025
Welcome to AU Crazy Vegas. We are committed to protecting your personal information in compliance with Australian privacy law. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
We encourage you to read this policy in full to understand your rights and how your personal information is handled.
Disclaimer: 18+ Please Gamble Responsibly – Gambling should always be seen as entertainment, not a way to make money. Laws regarding online gambling vary Show more
by country, so always ensure you meet the legal gambling age and comply with your local regulations before playing. Gambling can be addictive; we encourage you to set personal limits and seek professional help if needed.
Some of the links on Crazy Vegas are affiliate links. This means we may earn a commission (at no additional cost to you) if you click through and make a deposit at a partner site. Our reviews and recommendations are based on independent research and a strict editorial process to ensure accuracy, impartiality, and trustworthiness. You can learn more about our evaluation process on our How We Rate page.
For full transparency, please see our Affiliate Disclosure. If you have any questions, feedback, or concerns, don’t hesitate to contact our team. Remember: play for fun, stay safe, and gamble within your means.
1. Our Commitment and Australian Compliance (APP 1)
As an organisation operating in Australia and collecting personal information from Australians, we are bound by the Australian Privacy Principles (APPs). This policy provides a transparent explanation of our information-handling practices and acts as our formal APP Privacy Policy.
2. Collection of Personal Information (APP 3 & 4)
We collect personal information that is reasonably necessary to operate as an online entertainment provider and meet our legal obligations, including AML/KYC compliance.
Kinds of Personal Information We Collect:
- Identity Data: Full name, residential address, date of birth, photo identification (driver’s licence, passport) for verification.
- Contact Data: Email address, telephone number.
- Financial Data: Bank account details, payment card information, transaction/wagering history.
- Technical Data: IP address, device information, browser type, cookies, and location data to ensure compliance with permitted jurisdictions.
- Sensitive Information: Generally, not collected unless required by law (e.g., regulatory or law enforcement requests) or with your explicit consent.
How We Collect Information (APP 5):
We primarily collect personal information directly from you when you:
- Register an account
- Make a deposit or withdrawal
- Submit identity verification documents
- Contact us via email, phone, or live chat
In limited circumstances, we may collect information from third parties such as:
- Identity verification service providers
- Publicly available sources
- Financial institutions related to your transactions
3. Purpose of Collection and Use (APP 6 & 7)
We use your personal information only for the primary purposes for which it was collected, or for a directly related secondary purpose that you would reasonably expect.
| Primary Purpose | Legal / Compliance Requirement |
| Account Creation & Service Delivery | To process your registration, manage your account, and allow access to our services. |
| Identity Verification | To comply with AML/KYC laws and regulations, and to prevent fraud. |
| Transaction Processing | To process deposits, withdrawals, and maintain accurate financial records. |
| Customer Support | To respond to your inquiries and address complaints. |
| Direct Marketing (APP 7) | To send you promotional offers, but only if you have provided opt-in consent. We will always provide an accessible opt-out mechanism in every communication. |
Export to Sheets
4. Disclosure of Personal Information (APP 8: Cross-Border Disclosure)
We may disclose your personal information to third parties or overseas recipients for the purposes outlined above.
- Third Parties in Australia: Banks, payment processors, independent auditors, and Australian regulatory bodies (like the ACMA or AUSTRAC) as required by law.
- Overseas Recipients: Due to the global nature of our technology, we may transfer data to our technology providers or affiliated entities located overseas.
By providing your information, you consent to this cross-border disclosure. We take reasonable steps, as required by APP 8, to ensure that any overseas recipient does not breach the Australian Privacy Principles in relation to the information.
5. Data Security and Retention (APP 11)
Your data security is paramount. We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure by implementing:
- Encryption (e.g., SSL/TLS protocols).
- Secure firewalls and robust access controls.
- Regular security audits and employee privacy training.
We will destroy or permanently de-identify your personal information when it is no longer needed for the purpose for which it was collected or to comply with a legal requirement (such as mandated player history retention under relevant gambling legislation).
6. Your Rights and How to Complain (APP 12 & 13)
Under the Australian Privacy Principles, you have the right to access and request the correction of your personal information held by us.
Access and Correction (APP 12 & 13)
If you wish to access or correct the personal information we hold about you, please submit a written request to the Privacy Officer contact below. We will respond to your request within a reasonable time and without charge.
Privacy Complaints
If you believe we have breached the Privacy Act or an Australian Privacy Principle, you have the right to make a complaint.
- Contact Our Privacy Officer: Please submit your complaint in writing to the contact details below. Our Privacy Officer will investigate your complaint and provide a response within 30 days.
- External Complaint: If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
- Phone: 1300 363 992
- Website: www.oaic.gov.au
7. Contact Details of the Privacy Officer
To ensure accountability and meet APP 1 requirements, all privacy-related correspondence should be directed to our dedicated Privacy Officer.
| Role | Contact Detail |
| Privacy Officer | The Data Compliance Team |
| mason@au.crazyvegas.com |
This policy will be reviewed and updated to reflect changes in our data handling practices or Australian legal requirements. The most up-to-date version will always be available on this page.
10. Definitions
- Personal Information: Any information that identifies you as an individual, such as name, contact details, and financial data.
- Sensitive Information: Includes data like health, racial, or criminal record information, which we generally do not collect unless required by law or with consent.
FAQs – AU Crazy Vegas Privacy Policy
- What personal information does AU Crazy Vegas collect?
We collect information necessary to provide our services and comply with legal obligations, including your name, address, contact details, date of birth, financial information, IP address, cookies, and any documents needed for identity verification. Sensitive information is generally not collected unless required by law or with your consent. - How can I access or correct my personal information?
You can submit a written request to our Privacy Officer at mason@au.crazyvegas.com. We will respond within a reasonable timeframe and free of charge. - How long does AU Crazy Vegas retain my personal information?
Personal information is retained for 5 years or until it is no longer required for legal, regulatory, or operational purposes. After this period, data is securely destroyed or permanently de-identified. - Do you use cookies or tracking technologies?
Yes, we use cookies and similar technologies to enhance user experience, monitor site performance, and comply with legal requirements. You can manage or disable cookies through your browser, but some features may be limited. - Is my information shared with third parties or transferred overseas?
We may share your information with banks, payment processors, auditors, regulators, and other service providers. Overseas transfers may be made to Malta, Curaçao, Cyprus, Gibraltar, and the United Kingdom. We take reasonable steps to ensure overseas recipients comply with Australian Privacy Principles. - What are my privacy rights?
Under the Privacy Act 1988 and the APPs, you have the right to access your personal information. Request corrections, make a privacy complaint to AU Crazy Vegas or the OAIC if unsatisfied. - Are there age restrictions?
Yes, you must be 18 years or older to create an account. We do not knowingly collect information from anyone under 18.
